100% Refund Guarantee — Shop Scentual With Confidence
At Scentual, your satisfaction is our priority. If you receive a damaged, tampered, or defective product, we promise a hassle-free resolution.
Quick Refunds: Prepaid orders are refunded within 2–4 days; COD refunds are processed within 4–7 days, once your return passes our quality check.
Easy Exchanges: Eligible damaged products can be exchanged for a new item after quick verification.
Quality Promise: Returns are accepted only for unused and unopened products, so you always receive a genuine, new item.
Zero Return Shipping Cost: We cover return shipping within India for accepted returns.
Simple Claim Process: For any tampered, damaged, or incorrect item, contact us within 24 hours of delivery with supporting photos and an unboxing video.
Policy Scope: Returns, refunds, and exchanges apply only to orders placed on our official website and delivered within India.
Friendly Support: Our team is always ready to help you with a smooth and stress-free experience.
Please note: For all returns of damaged/tampered products, an unboxing video is required. Refunds cover product value only; delivery and payment gateway charges are non-refundable. Non-compliant returns will be sent back at the customer’s expense.