Return Policy

Scentual Return & Refund Policy

100% Refund Guarantee - Shop Scentual With Confidence

At Scentual, your satisfaction is our highest priority. If you receive a damaged, tampered, or defective product, we promise a hassle-free resolution.

How to Claim a Return or Refund

  • Eligibility: Returns are accepted only for unused and unopened products found to be damaged, tampered, or defective upon delivery.

  • Timely Notification: Contact us within 24 hours of delivery with supporting photos and an unboxing video.

  • Simple Process:

What We Offer

  • Quick Refunds:

    • Prepaid orders: Refunds processed within 2-4 business days after quality check.

    • Cash-on-Delivery (COD) orders: Refunds processed within 4-7 business days after quality check.

  • Easy Exchanges:

    • Eligible damaged or defective products can be exchanged for a new item after quick verification.

  • Zero Return Shipping Cost:

    • Accepted returns within India qualify for free return shipping (we'll cover the cost).

Important Details

  • Quality Promise: Returns are only accepted for unused and unopened products to ensure you receive a fresh and genuine item.

  • Required Documentation: An unboxing video and clear photos of the damaged/tampered product are mandatory for refund or exchange claims.

  • Refund Scope: Refunds cover the product value only. Delivery and payment gateway charges are non-refundable.

  • Non-Compliance: If returns do not meet policy requirements, they will be returned to the customer at their own expense.

Policy Scope

This return & refund policy applies only to orders placed on our official website and delivered within India.

Friendly Support

Our customer support team is always here to help ensure you have a smooth and stress-free experience.

  • Customer Care Email: contact@scentualperfumes.com

  • Have a concern or need to start a claim? Contact us at the above email within 24 hours of delivery, and we'll take care of the rest!